BRE Global Ireland believes that feedback is key to continuous improvement. By monitoring feedback and learning lessons from what our customers say about the services we offer we can ensure improvements are achieved and maintained. This document outlines how feedback can be provided, and the process used by BRE Global Ireland to manage feedback.
The following documents can be provided by BRE Global Ireland on request using our online enquiry form.
- Scheme Documents
- Fee Sheets
- Withdrawal Information
How to submit feedback
We aim to acknowledge all feedback within 1 working day from date of receipt.
What you can expect from BRE Global Ireland
We take customer complaints very seriously and will therefore review all complaints thoroughly by qualified colleagues in a timely fashion.
A dedicated team of individuals have been appointed to coordinate and independently investigate all complaints received by BRE Global Ireland. The process for handling complaints is available on request.
You can expect a significant response from us within 5 working days, stating our action plan for managing your complaint, and we aim to close all complaints within 30 working days.
Should you believe your complaint is not being dealt with as expected we have a clear escalation procedure in place, which includes third party organisations if required and can be accessed by emailing [email protected].
All feedback is regularly monitored and reviewed by the Director of Corporate Affairs and BRE Group Quality Manager to inform trends and best practice that can be implemented within the business and shared with relevant business areas.
How we define customer feedback
Any expression of satisfaction made to or about by an external party, related to our products, services, or personnel.
Any expression of dissatisfaction, doubt or disappointment made to or about BRE Global Ireland related to our products, services, personnel, or the complaints-handling process itself, where a response or resolution is explicitly or implicitly expected. Additionally, where there is evidence of misuse of our intellectual property this will also be considered under this definition.
An expression of a negative opinion or comment on a topic. No immediate action is taken. However, it may assist with identifying issues.
A request made by the provider of an object or system for reconsideration by BRE Global Ireland of a decision made relating to:
- the object of conformity assessment (certification) or
- the object that has been tested or assessed.
Appeals arise only from a decision to refuse or revoke certification (including certification suspension and withdrawal) or a decision related to testing or assessment.
Appeals should be addressed to Quality Manager, BRE Global Ireland and sent to: [email protected]. The fee of 280 euro should be paid to the below bank account or alternative payment methods can be arranged. Please send the proof of payment with the appeal to start the process. This fee is to cover the administrative costs of opening an appeal and is refundable where the Appeal can be resolved without recourse to an Appeals Panel, or where the Appeals Panel finds in favour of the Appellant.
DCU Alpha, Old Finglas Road, Glasnevin, Dublin
VAT No. 3517043FH
Company Registration: IR602123
SORT CODE: 93-13-65
ACCOUNT NO: 28706013
ACCOUNT NAME: BRE Global Assurance Ireland
BANK NAME: Allied Irish Bank PLC
ADDRESS: PO Box 1121, Ballsbridge, Dublin 4, Ireland
ADDITIONAL INFORMATION FOR INTERNATIONAL BANK TRANSFERS
IBAN: IE23 AIBK 9313 6528 7060 13
A complaint or appeal does not affect any legal rights a party might otherwise have under contract or otherwise available in law.
Please contact the This fee is to cover the administrative costs of opening an appeal and is refundable where the Appeal can be resolved without recourse to an Appeals Panel, or where the Appeals Panel finds in favour of the Appellant.
*alternative payment methods can be arranged
([email protected]) for further information about the Appeals procedure.